Skip to main content

You are here


Back to FAQ

Can I add window film or tint to my insulated glass?

No. When window films and tint are applied to insulated glass or low-e glass, it can cause a buildup of heat between the film and the glass. This heat buildup results in stress cracks, failure of the thermal unit and a buildup of moisture and will void your warranty on the window. We suggest factory tinted glass which is not affected by these shortcomings.

What does "Low-E" mean?

Low-E or low emissivity glass has a reflective coating. In cold weather, it holds in the heat by reflecting it back to its source. When cold, the Low-E coated glass blocks UV rays and permits 95% of natural light to pass through it.  In warm conditions, Low-E stops heat from escaping and reflects it back inside your home.

What is the difference between safety glass and tempered glass?

Tempered glass is a specific type of safety glass.  Laminated glass is another type of safety glass. When normal glass breaks it breaks into large pieces that could slice someone and cause serious injuries when it breaks. Tempered glass, however, breaks into a many small pieces making it less likely to cause serious injuries. Also, when you temper glass it makes the glass stronger therefore making it harder for the glass to break.
(FYI: Federal law requires tempered glass be installed in every door opening.)

Why might I want a wall mirror instead of art on the wall?

Depending on your decorating goals, a mirror might be a better option than art because of its ability to make a room appear larger, its cosmetic purposes, and its modern style that makes a statement.

Will my storefront be exposed while the repair is being made?

No. When a window breaks, and we cannot replace it same day, we will board up the compromised window so that your business is secure.

I have a broken/cracked window – Can I replace the glass without replacing the entire window?

The answer, in most cases, is Yes.  To most homeowners, glass replacement and windows replacement sound pretty must the same thing; however, there is actually a big difference, which is “price”.  Replacing just the glass or insulated unit and not the entire window can save a lot of money.

My window has condensation between the panes of glass – Can I replace just one pane?

No.  The glass will have to be replaced as a whole unit, which is called an insulated unit (IG or IGU).  Please see more information about insulated units below.

What is an Insulated Unit, sometimes referred to as “IG” or “IGU”?

Insulated units prevent heat loss through your glass windows and/or doors.  The units consist of two panes of glass separated by an inert gas (usually argon, krypton, or a mixture of both).  The insulating layer provided by the gas between the panes diffuses heat transfer.  IGU glass panes are part of a sealed system that cannot be replaced individually.  Typically, the seal on an IG unit should last 10-20 years, and depends on the manufacturing quality of the unit.  Over time, cleaning material chemicals used on the window, can also reduce the amount of time a seal will fail.

Shower Enclosure - Are there any advantages to a frameless unit?

We believe so. An all-glass enclosure is more aesthetically pleasing than other shower designs, and it increases the value of your home. Also, if you have beautiful tile or marble on your shower walls, you don’t want to cover it up with a lot of metal.

Should I use 3/8" thick or 1/2" thick glass for my frameless enclosure?

That depends on several factors such as the size of each panel of glass and the height of the unit. Most of the time, 3/8" thick glass is fine. Our experts will evaluate your situation and make a recommendation that is right for your enclosure.